SALES REFUND POLICY
Although Theblondebliss.com takes every step necessary to assure accurate representation of items displayed online, please understand that the photos provided may not fully represent the true color or nature of a particular item. If you realize that you have made a mistake after placing an order and you wish to make changes, please email us immediately (email@example.com). We will do our best to satisfy your request, but only on the condition that your order haven’t been put into the production process.
RETURN / EXCHANGE POLICY
We will exchange your products in the unlikely event that you have received products which are damaged, defective or incorrect. If this is the case, please email us immediately (firstname.lastname@example.org) within 5 days of receiving your goods. Color differences due to batch-to-batch variations does not count as defective or incorrect. You will need to comply with the following return/exchange policies:
- Products must be returned in the same condition as received and sent back in their original packaging.
- Products must not be washed, ironed or altered in anyway.
- Email us (email@example.com) including the order number, and the product number you wish to claim for a return/exchange.
- After receiving authorization to return/exchange products, you will need to send us the product within 10 days of receiving your order. Please scan the shipment receipt and send via email. Once we receive the products, we will refund the shipping cost to your Paypal or credit card account.
INTERNATIONAL SHIPPING POLICY
Sales tax and import duties: You may be subject to sales tax and import duties upon arrival of your goods depending on the shipping destination. All prices are exclusive of VAT (or Sales Tax) and import duties. It will be the shipment courier’s responsibility to collect VAT (or Sales Tax) and import duties upon arrival. You will be contacted by the courier service to arrange payments with them. Unattended Shipments: It is your responsibility to immediately respond to calls and emails from the courier service and The Blonde Bliss. If the shipment is unattended by the receiver, the parcel will be discarded. In other words, the parcel will not be sent back to The Blonde Bliss and will be wasted. Refused Shipments: We do not handle refused shipments. If you refuse a shipment from The Blonde Bliss, the parcel will be discarded. In other words, the parcel will not be sent back to The Blonde Bliss and will be wasted.